Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations

  1. Bigne, E.
  2. Ruiz, C.
  3. Perez-Cabañero, C.
  4. Cuenca, A.
Aldizkaria:
Service Business

ISSN: 1862-8508,  1862-8516

Argitalpen urtea: 2023

Alea: 17

Zenbakia: 1

Orrialdeak: 281-314

Mota: Artikulua

DOI: 10.1007/S11628-023-00524-0 GOOGLE SCHOLAR lock_openSarbide irekia editor
Datuen iturria: Scopus