Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations

  1. Bigne, E.
  2. Ruiz, C.
  3. Perez-Cabañero, C.
  4. Cuenca, A.
Zeitschrift:
Service Business

ISSN: 1862-8508,  1862-8516

Datum der Publikation: 2023

Ausgabe: 17

Nummer: 1

Seiten: 281-314

Art: Artikel

DOI: 10.1007/S11628-023-00524-0 GOOGLE SCHOLAR lock_openOpen Access editor
Datenquelle: Scopus