Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations

1. Bigne, E.
2. Ruiz, C.
3. Perez-Cabañero, C.
4. Cuenca, A.

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DOI: 10.1007/S11628-023-00524-0 GOOGLE SCHOLAR lock_openOpen access editor

Data source: Scopus