Publicaciones en las que colabora con VICENTE A MARTINEZ TUR (38)

2023

  1. Interaction between functional and relational service quality: hierarchy vs. compensation

    Service Industries Journal, Vol. 43, Núm. 1-2, pp. 85-103

2022

  1. Using Autonomous Teams to Improve Quality of Life of People with Intellectual Disabilities

    Applied Research in Quality of Life, Vol. 17, Núm. 4, pp. 2387-2403

2020

  1. Participation in collaborative projects as a precursor of trust in organizations for individuals with intellectual disability

    PloS one, Vol. 15, Núm. 11, pp. e0242075

  2. The Positive Spiral Between Problem-Solving Management and Trust: A Study in Organizations for Individuals With Intellectual Disability

    Frontiers in Psychology, Vol. 11

2018

  1. La creatividad y la cooperación social como procesos impulsores de la autodeterminación: un experimento longitudinal de campo

    Tejiendo el futuro de las organizaciones con enfoque de desarrollo organizacional (Ediciones Universidad de Valladolid (EdUVa)), pp. 487-492

2017

  1. Linking employees' extra-role efforts to customer satisfaction: Presence versus absence of complaints

    Social Psychology, Vol. 48, Núm. 2, pp. 104-112

2016

  1. The moderating role of performance in the link from interactional justice climate to mutual trust between managers and team members

    Psychological Reports, Vol. 118, Núm. 3, pp. 870-888

2015

  1. Psicología de las organizaciones

    Madrid : Sintesis , 2015

2014

  1. Calidad y bienestar en organizaciones de servicios: el papel del clima de servicio y la justicia organizacional

    Papeles del psicólogo, Vol. 35, Núm. 2, pp. 99-106

2013

  1. Perceived reciprocity and well-being at work in non-professional employees: Fairness or self-interest?

    Stress and Health, Vol. 29, Núm. 1, pp. 31-39

2011

  1. Is service climate strength beneficial or detrimental for service quality delivery?

    European Journal of Work and Organizational Psychology, Vol. 20, Núm. 5, pp. 681-699

2009

  1. Testing a hierarchical and integrated model of quality in the service sector: Functional, relational, and tangible dimensions

    Total Quality Management and Business Excellence, Vol. 20, Núm. 11, pp. 1173-1188

  2. Un análisis transnivel de las relaciones de la calidad de servicio y la confirmación de expectativas con la satisfacción de los usuarios

    Psicothema, Vol. 21, Núm. 3, pp. 421-426

2008

  1. Organizational justice and extrarole customer service: The mediating role of well-being at work

    European Journal of Work and Organizational Psychology, Vol. 17, Núm. 3, pp. 327-348

2007

  1. Calidad de servicio y calidad de vida: un estudio en servicios de atención a personas con discapacidad intelectual

    Revista de psicología social aplicada, Vol. 17, Núm. 3, pp. 273-285

2006

  1. Justice perceptions as predictors of customer satisfaction: The impact of distributive, procedural, and interactional justice

    Journal of Applied Social Psychology, Vol. 36, Núm. 1, pp. 100-119

2005

  1. Employees' overestimation of functional and relational service quality: A gap analysis

    Service Industries Journal, Vol. 25, Núm. 6, pp. 773-788

  2. Linking organizational justice to burnout: Are men and women different?

    Psychological Reports, Vol. 96, Núm. 3 I, pp. 805-816

  3. Linking situational constraints to customer satisfaction in a service environment

    Applied Psychology, Vol. 54, Núm. 1, pp. 25-36

  4. Relationships between organizational justice and burnout at the work-unit level

    International Journal of Stress Management, Vol. 12, Núm. 2, pp. 99-116