JOSE
RAMOS LOPEZ
CATEDRÁTICO/A DE UNIVERSIDAD
VICENTE A
MARTINEZ TUR
CATEDRÁTICO/A DE UNIVERSIDAD
Publications dans lesquelles il/elle collabore avec VICENTE A MARTINEZ TUR (39)
2024
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Family members use superficial justice information to evaluate performance of sheltered workshops: A warning about “cognitive shortcuts”
Journal of Intellectual and Developmental Disability
2023
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Interaction between functional and relational service quality: hierarchy vs. compensation
Service Industries Journal, Vol. 43, Núm. 1-2, pp. 85-103
2022
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Using Autonomous Teams to Improve Quality of Life of People with Intellectual Disabilities
Applied Research in Quality of Life, Vol. 17, Núm. 4, pp. 2387-2403
2020
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Participation in collaborative projects as a precursor of trust in organizations for individuals with intellectual disability
PloS one, Vol. 15, Núm. 11, pp. e0242075
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The Positive Spiral Between Problem-Solving Management and Trust: A Study in Organizations for Individuals With Intellectual Disability
Frontiers in Psychology, Vol. 11
2018
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La creatividad y la cooperación social como procesos impulsores de la autodeterminación: un experimento longitudinal de campo
Tejiendo el futuro de las organizaciones con enfoque de desarrollo organizacional (Ediciones Universidad de Valladolid (EdUVa)), pp. 487-492
2017
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Linking employees' extra-role efforts to customer satisfaction: Presence versus absence of complaints
Social Psychology, Vol. 48, Núm. 2, pp. 104-112
2016
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The moderating role of performance in the link from interactional justice climate to mutual trust between managers and team members
Psychological Reports, Vol. 118, Núm. 3, pp. 870-888
2015
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Psicología de las organizaciones
Madrid : Sintesis , 2015
2014
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Calidad y bienestar en organizaciones de servicios: el papel del clima de servicio y la justicia organizacional
Papeles del psicólogo, Vol. 35, Núm. 2, pp. 99-106
2013
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Perceived reciprocity and well-being at work in non-professional employees: Fairness or self-interest?
Stress and Health, Vol. 29, Núm. 1, pp. 31-39
2011
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Is service climate strength beneficial or detrimental for service quality delivery?
European Journal of Work and Organizational Psychology, Vol. 20, Núm. 5, pp. 681-699
2009
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Testing a hierarchical and integrated model of quality in the service sector: Functional, relational, and tangible dimensions
Total Quality Management and Business Excellence, Vol. 20, Núm. 11, pp. 1173-1188
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Un análisis transnivel de las relaciones de la calidad de servicio y la confirmación de expectativas con la satisfacción de los usuarios
Psicothema, Vol. 21, Núm. 3, pp. 421-426
2008
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Organizational justice and extrarole customer service: The mediating role of well-being at work
European Journal of Work and Organizational Psychology, Vol. 17, Núm. 3, pp. 327-348
2007
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Calidad de servicio y calidad de vida: un estudio en servicios de atención a personas con discapacidad intelectual
Revista de psicología social aplicada, Vol. 17, Núm. 3, pp. 273-285
2006
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Justice perceptions as predictors of customer satisfaction: The impact of distributive, procedural, and interactional justice
Journal of Applied Social Psychology, Vol. 36, Núm. 1, pp. 100-119
2005
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Employees' overestimation of functional and relational service quality: A gap analysis
Service Industries Journal, Vol. 25, Núm. 6, pp. 773-788
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Linking organizational justice to burnout: Are men and women different?
Psychological Reports, Vol. 96, Núm. 3 I, pp. 805-816
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Linking situational constraints to customer satisfaction in a service environment
Applied Psychology, Vol. 54, Núm. 1, pp. 25-36