The role of the store in managing postpurchase complaints for omnichannel shoppers

  1. Miquel-Romero, M.-J.
  2. Frasquet, M.
  3. Molla-Descals, A.
Revue:
Journal of Business Research

ISSN: 0148-2963

Année de publication: 2020

Volumen: 109

Pages: 288-296

Type: Article

DOI: 10.1016/J.JBUSRES.2019.09.057 GOOGLE SCHOLAR

Objectifs de Développement Durable

La source de données: Scopus