Perceived quality and satisfaction in multiservice organisations: The case of Spanish public services
- Bigné, E.
- Moliner, M.A.
- Sánchez, J.
ISSN: 0887-6045
Ano de publicación: 2003
Volume: 17
Número: 4
Páxinas: 420-442
Tipo: Artigo
Revista:
Journal of Services Marketing