Perceived quality and satisfaction in multiservice organisations: The case of Spanish public services

  1. Bigné, E.
  2. Moliner, M.A.
  3. Sánchez, J.
Revue:
Journal of Services Marketing

ISSN: 0887-6045

Année de publication: 2003

Volumen: 17

Número: 4

Pages: 420-442

Type: Article

DOI: 10.1108/08876040310482801 GOOGLE SCHOLAR
La source de données: Scopus