JOSE ENRIQUE
BIGNE ALCAÑIZ
CATEDRÁTICO/A DE UNIVERSIDAD
CARMEN
PEREZ CABAÑERO
TITULAR D'UNIVERSITAT
Publications by the researcher in collaboration with CARMEN PEREZ CABAÑERO (4)
2023
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Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
Service Business, Vol. 17, Núm. 1, pp. 281-314
2021
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What drives the helpfulness of online reviews? A deep learning study of sentiment analysis, pictorial content and reviewer expertise for mature destinations
Journal of Destination Marketing and Management, Vol. 20
2020
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Brand love is all around: loyalty behaviour, active and passive social media users
Current Issues in Tourism, Vol. 23, Núm. 13, pp. 1613-1630
2014
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Do Men and Women Differ When Purchasing Private Label Goods?
Springer Proceedings in Business and Economics