Publications by the researcher in collaboration with JOSE MARIA PEIRO SILLA (16)

2018

  1. Organizational performance focused on users’ quality of life: The role of service climate and “contribution-to-others” wellbeing beliefs

    Research in Developmental Disabilities, Vol. 77, pp. 114-123

2017

  1. Linking employees' extra-role efforts to customer satisfaction: Presence versus absence of complaints

    Social Psychology, Vol. 48, Núm. 2, pp. 104-112

2016

  1. Under-over benefitting perceptions and evaluation of services: Nonlinear relationships in a four-sample investigation

    Journal of Service Theory and Practice, Vol. 26, Núm. 4, pp. 430-447

  2. Validating justice climate and peer justice in a real work setting

    Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, Vol. 32, Núm. 3, pp. 191-205

2015

  1. From service quality in organisations to self-determination at home

    Journal of Intellectual Disability Research, Vol. 59, Núm. 10, pp. 882-890

  2. Unit-level fairness and quality within the health care industry: A justice–quality model

    European Journal of Work and Organizational Psychology, Vol. 24, Núm. 4, pp. 627-644

2014

  1. Linking emotional dissonance and service climate to well-being at work: a cross- level analysis

    Universitas psychologica, Vol. 13, Núm. 3, pp. 947-960

2013

  1. Perceived reciprocity and well-being at work in non-professional employees: Fairness or self-interest?

    Stress and Health, Vol. 29, Núm. 1, pp. 31-39

2012

  1. Validation of a measure of service climate in organizations

    Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, Vol. 28, Núm. 2, pp. 69-80

2010

  1. Linking functional and relational service quality to customer satisfaction and loyalty: Differences between men and women

    Psychological Reports, Vol. 106, Núm. 2, pp. 598-610

  2. Relaciones de las dimensiones funcional y relacional de la calidad de servicio con la satisfacción y lealtad del cliente: El efecto modulador del motivo de viaje en hoteles

    REME, Vol. 13, Núm. 35

2008

  1. Organizational justice and extrarole customer service: The mediating role of well-being at work

    European Journal of Work and Organizational Psychology, Vol. 17, Núm. 3, pp. 327-348

2006

  1. Justice perceptions as predictors of customer satisfaction: The impact of distributive, procedural, and interactional justice

    Journal of Applied Social Psychology, Vol. 36, Núm. 1, pp. 100-119

2005

  1. Linking organizational justice to burnout: Are men and women different?

    Psychological Reports, Vol. 96, Núm. 3 I, pp. 805-816

  2. Relationships between organizational justice and burnout at the work-unit level

    International Journal of Stress Management, Vol. 12, Núm. 2, pp. 99-116

2004

  1. Assetjament psicològic en l'àmbit laboral: el mobbing

    Anuari de psicologia de la Societat Valenciana de Psicologia, Vol. 10, Núm. 2, pp. 11-24