Publications dans lesquelles il/elle collabore avec JOSE ENRIQUE BIGNE ALCAÑIZ (4)

2023

  1. Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations

    Service Business, Vol. 17, Núm. 1, pp. 281-314

2021

  1. What drives the helpfulness of online reviews? A deep learning study of sentiment analysis, pictorial content and reviewer expertise for mature destinations

    Journal of Destination Marketing and Management, Vol. 20

2020

  1. Brand love is all around: loyalty behaviour, active and passive social media users

    Current Issues in Tourism, Vol. 23, Núm. 13, pp. 1613-1630

2014

  1. Do Men and Women Differ When Purchasing Private Label Goods?

    Springer Proceedings in Business and Economics