The impact of cyberostracism on online complaint handling: Is "automatic reply" any better than "no reply"?
- Mattila, A.S.
- Andreau, L.
- Hanks, L.
- Kim, E.E.
ISSN: 0959-0552
Année de publication: 2013
Volumen: 41
Número: 1
Pages: 45-60
Type: Article
Revue:
International Journal of Retail and Distribution Management
