The impact of cyberostracism on online complaint handling: Is "automatic reply" any better than "no reply"?
- Mattila, A.S.
- Andreau, L.
- Hanks, L.
- Kim, E.E.
ISSN: 0959-0552
Year of publication: 2013
Volume: 41
Issue: 1
Pages: 45-60
Type: Article
Journal:
International Journal of Retail and Distribution Management
