The impact of cyberostracism on online complaint handling: Is "automatic reply" any better than "no reply"?
- Mattila, A.S.
- Andreau, L.
- Hanks, L.
- Kim, E.E.
ISSN: 0959-0552
Argitalpen urtea: 2013
Alea: 41
Zenbakia: 1
Orrialdeak: 45-60
Mota: Artikulua
Aldizkaria:
International Journal of Retail and Distribution Management
