Testing a hierarchical and integrated model of quality in the service sectorFunctional, relational, and tangible dimensions

  1. Sánchez Hernández, R.M.
  2. Martínez Tur, Vicente
  3. Peiró Silla, José María
Journal:
Quality control and applied statistics

ISSN: 0033-5207

Year of publication: 2010

Volume: 55

Issue: 1-2

Pages: 125-126

Type: Article

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