Service Quality and Value in Goods Transport from a Freight Forwarders` Perspective.

  1. Gloria Berenguer Contrí
  2. Irene Gil Saura
  3. María Eugenia Ruiz Molina
Book:
Service quality (SQ): perspectives, management and improvement strategies
  1. Arthur Collins (dir.)

Publisher: Novinka

ISBN: 9781536107623

Year of publication: 2017

Pages: 21-58

Type: Book chapter

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