Publications by the researcher in collaboration with MARTINA GONZALEZ-GALLARZA GRANIZO (39)

2023

  1. Bridging service dominant logic and the concept of customer value through higher order indexes: Insights from hospitality experiences

    European Journal of Tourism Research, Vol. 35

2021

  1. Comparing relationship of quality-satisfaction models: effects of B2B value co-creation

    International Journal of Retail and Distribution Management, Vol. 49, Núm. 7, pp. 941-957

  2. Value co-creation and satisfaction in B2B context: A triadic study in the furniture industry

    Sustainability (Switzerland), Vol. 13, Núm. 1, pp. 1-17

2020

  1. Conceptualización y medición del valor percibido: consensos y controversias

    Management Letters / Cuadernos de Gestión, Vol. 20, Núm. 1, pp. 65-88

  2. Consumer value in tourism: a perspective article

    Tourism Review, Vol. 75, Núm. 1, pp. 41-44

  3. Modelling value co-creation in triadic B2B industrial relationships

    Marketing Intelligence and Planning, Vol. 38, Núm. 7, pp. 941-955

  4. Value co-creation in B-to-B environments

    Journal of Business and Industrial Marketing, Vol. 35, Núm. 7, pp. 1251-1271

2019

  1. Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain

    Tourism Management Perspectives, Vol. 31, pp. 254-268

2018

  1. A review of value drivers in service settings

    Journal of Services Marketing, Vol. 32, Núm. 7, pp. 850-867

  2. Marketing destinations through events Research on satisfaction and loyalty in festivals

    ROUTLEDGE HANDBOOK OF DESTINATION MARKETING (ROUTLEDGE), pp. 133-153

2017

  1. A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement

    Journal of Service Management, Vol. 28, Núm. 4, pp. 724-762

  2. Exploring competing models on sacrifices, quality, value, satisfaction and loyalty with PLS and partial correlations

    European Journal of Tourism Research, Vol. 17, pp. 116-135

2016

  1. APPROACHING DIFFICULT DEFINITIONS: TOURISM MASTERS STUDENTS' DEFINING WHAT A TOURIST IS

    INTED2016: 10TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE

  2. Emotional and Altruistic Values as Drivers for a Loyalty-Based Segmentation in Retailing: An Approach to Postrecession Spanish Apparel Consumers

    Journal of Relationship Marketing, Vol. 15, Núm. 3, pp. 200-217

  3. Intrinsic value dimensions and the value-satisfaction-loyalty chain: a causal model for services

    Journal of Services Marketing, Vol. 30, Núm. 2, pp. 165-185

  4. Stretching the value-satisfaction-loyalty chain by adding value dimensions and cognitive and affective satisfactions: A causal model for retailing

    Management Decision, Vol. 54, Núm. 4, pp. 981-1003

2015

  1. Causas y consecuencias sociales de la satisfacción de los clientes con hoteles

    Cuadernos de turismo, Núm. 36, pp. 295-313

  2. Managers’ Perceptions of Delivered Value in the Hospitality Industry

    Journal of Hospitality Marketing and Management, Vol. 24, Núm. 8, pp. 857-893

  3. Value dimensions in consumers' experience: Combining the intra- and inter-variable approaches in the hospitality sector

    International Journal of Hospitality Management, Vol. 47, pp. 140-150

2013

  1. A multiblock PLS-based algorithm applied to a causal model in marketing

    Applied Stochastic Models in Business and Industry, Vol. 29, Núm. 3, pp. 241-253