Publications by the researcher in collaboration with CARMEN PEREZ CABAÑERO (2)

2023

  1. Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations

    Service Business, Vol. 17, Núm. 1, pp. 281-314

2020

  1. Brand love is all around: loyalty behaviour, active and passive social media users

    Current Issues in Tourism, Vol. 23, Núm. 13, pp. 1613-1630