Publicaciones en las que colabora con BEATRIZ MOLINER VELAZQUEZ (4)

2020

  1. Can the Retailer’s ICT Enhance the Impact of Service Recovery Efforts on Customer Satisfaction?

    Journal of Relationship Marketing, Vol. 19, Núm. 4, pp. 329-354

2017

  1. Analysing the fulfilment of service recovery paradox in retailing

    International Review of Retail, Distribution and Consumer Research, Vol. 27, Núm. 4, pp. 369-389