Publications by the researcher in collaboration with CARMEN PEREZ CABAÑERO (2)

2023

  1. Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations

    Service Business, Vol. 17, Núm. 1, pp. 281-314

2021

  1. What drives the helpfulness of online reviews? A deep learning study of sentiment analysis, pictorial content and reviewer expertise for mature destinations

    Journal of Destination Marketing and Management, Vol. 20