Publications by the researcher in collaboration with TERESA FAYOS GARDO (28)

2020

  1. AREAS OF HIGH ECOLOGICAL VALUE AS PROPOSALS FOR SCHOOL OUTINGS: WETLANDS, A NEARBY REALITY

    14TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE (INTED2020)

  2. Can the Retailer’s ICT Enhance the Impact of Service Recovery Efforts on Customer Satisfaction?

    Journal of Relationship Marketing, Vol. 19, Núm. 4, pp. 329-354

  3. Different levels of loyalty towards the higher education service: Evidence from a small university in Spain

    International Journal of Management in Education, Vol. 14, Núm. 1, pp. 36-48

2019

  1. The management of mega-events from the perspective of different stakeholders: An exploratory analysis on volunteers

    REVISTA PERSPECTIVA EMPRESARIAL, Vol. 6, Núm. 1, pp. 41-60

  2. What Erasmus students do expect from their abroad experience? A multidimensional scale tested for the case of Spain

    International Journal of Educational Management, Vol. 33, Núm. 2, pp. 218-233

2018

  1. Introspección reflexiva del estudiante sobre su experiencia en másteres internacionales

    @tic. revista d'innovació educativa, Núm. 21, pp. 57-66

  2. Volunteering in religious events: A consumer behavior perspective through two case studies of catholic mega-events

    Handbook of Research on Socio-Economic Impacts of Religious Tourism and Pilgrimage (IGI Global), pp. 310-337

2017

  1. Analysing the fulfilment of service recovery paradox in retailing

    International Review of Retail, Distribution and Consumer Research, Vol. 27, Núm. 4, pp. 369-389

  2. Experiential tourist shopping value: Adding causality to value dimensions and testing their subjectivity

    Journal of Consumer Behaviour, Vol. 16, Núm. 6, pp. e76-e92

  3. USING GRADUATE STUDENTS' REFLECTIVE STATEMENTS TO IMPROVE DEGREE'S QUALITY

    10TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (ICERI2017)

2016

  1. Participar como voluntario en eventos especiales: comparación entre el valor esperado y percibido

    Innovar: revista de ciencias administrativas y sociales, Vol. 26, Núm. 59, pp. 47-60

  2. The value trade-off in higher education service: A qualitative intercultural approach to students’ perceptions

    Intangible Capital, Vol. 12, Núm. 4, pp. 855-880

  3. Tourism and fashion: factors affecting trip length

    Universia Business Review, Núm. 51, pp. 18-51

  4. USING MASTER STUDENTS' REFLECTIVE STATEMENTS FOR A BETTER UNDERSTANDING OF THEIR INTERCULTURAL DIFFICULTIES

    INTED2016: 10TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE

2015

  1. Satisfaction with service recovery: moderating effect of age in word-of-mouth

    Journal of Consumer Marketing, Vol. 32, Núm. 6, pp. 470-484

  2. THE CONSUMER VALUE TRADE-OFF AND THE INTERNATIONAL EXPERIENCE: BENEFITS AND COSTS OF BEING AN ERASMUS STUDENT

    INTED2015: 9TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE

  3. VALUE DIMENSIONS, SATISFACTION AND LOYALTY FOR ERASMUS STUDENTS: A CAUSAL MODEL

    ICERI2015: 8TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION

  4. ¿Es posible aumentar la satisfacción del cliente después de una queja?: La paradoja de recuperación del servicio en el comercio minorista

    Universia Business Review, Núm. 46, pp. 54-69

2014

  1. Measuring Socio-Demographic Differences in Volunteers with a Value-Based Index: Illustration in a Mega Event

    Voluntas, Vol. 25, Núm. 6, pp. 1345-1367

2013

  1. DIFFERENT LEVELS OF LOYALTY AS A CONSUMER BEHAVIOUR IN HIGHER EDUCATION SERVICE: AN APPROACH IN PRIVATE UNIVERSITIES

    7TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE (INTED2013)