Can the Retailer’s ICT Enhance the Impact of Service Recovery Efforts on Customer Satisfaction?

  1. Ruiz-Molina, M.-E.
  2. Fayos-Gardo, T.
  3. Moliner-Velazquez, B.
Revue:
Journal of Relationship Marketing

ISSN: 1533-2675,  1533-2667

Année de publication: 2020

Volumen: 19

Número: 4

Pages: 329-354

Type: Article

DOI: 10.1080/15332667.2019.1705744 GOOGLE SCHOLAR
La source de données: Scopus