Can the Retailer’s ICT Enhance the Impact of Service Recovery Efforts on Customer Satisfaction?

  1. Ruiz-Molina, M.-E.
  2. Fayos-Gardo, T.
  3. Moliner-Velazquez, B.
Aldizkaria:
Journal of Relationship Marketing

ISSN: 1533-2675,  1533-2667

Argitalpen urtea: 2020

Alea: 19

Zenbakia: 4

Orrialdeak: 329-354

Mota: Artikulua

DOI: 10.1080/15332667.2019.1705744 GOOGLE SCHOLAR
Datuen iturria: Scopus