Publications in collaboration with researchers from Pennsylvania State University (13)

2013

  1. The impact of cyberostracism on online complaint handling: Is "automatic reply" any better than "no reply"?

    International Journal of Retail and Distribution Management, Vol. 41, Núm. 1, pp. 45-60

2010

  1. An analysis of e-business adoption and its impact on relational quality in travel agency-supplier relationships

    Tourism Management, Vol. 31, Núm. 6, pp. 777-787

  2. El efecto moderador de la atribución de responsabilidad social en el valor de marca

    XXII Congreso Nacional de Marketing: Oviedo, del 22 al 24 septiembre de 2010 (ESIC Editorial), pp. 246

2009

  1. Ethical preferences for influencing superiors: A 41-society study

    Journal of International Business Studies, Vol. 40, Núm. 6, pp. 1022-1045

2008

  1. Implementing services in pricing decisions to enhance the customer relationship - a framework for price setting

    Advances In Doctoral Research In Management (Volume 2) (World Scientific Publishing Co.), pp. 129-147

  2. The impact of experiential consumption cognitions and emotions on behavioral intentions

    Journal of Services Marketing, Vol. 22, Núm. 4, pp. 303-315