Publicacions en què col·labora amb Anna S. Mattila (10)

2024

  1. Current Knowledge and Research Directions of Responsible Tourism and Hospitality: A Review and Research Agenda

    Journal of Hospitality and Tourism Research, Vol. 48, Núm. 4, pp. 783-798

  2. Responsible Tourism and Hospitality

    Journal of Hospitality and Tourism Research

2022

  1. The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions

    Journal of Hospitality Marketing and Management, Vol. 31, Núm. 7, pp. 777-796

2015

  1. Effects of message appeal and service type in CSR communication strategies

    Journal of Business Research, Vol. 68, Núm. 7, pp. 1488-1495

2013

  1. The impact of cyberostracism on online complaint handling: Is "automatic reply" any better than "no reply"?

    International Journal of Retail and Distribution Management, Vol. 41, Núm. 1, pp. 45-60

2012

  1. Effects of Message Appeal when Communicating CSR Initiatives

    Advances in Advertising Research (Wiesbaden, GW : Gabler, 2010-2012), pp. 263-277

2010

  1. An analysis of e-business adoption and its impact on relational quality in travel agency-supplier relationships

    Tourism Management, Vol. 31, Núm. 6, pp. 777-787

  2. El efecto moderador de la atribución de responsabilidad social en el valor de marca

    XXII Congreso Nacional de Marketing: Oviedo, del 22 al 24 septiembre de 2010 (ESIC Editorial), pp. 246

2008

  1. Implementing services in pricing decisions to enhance the customer relationship - a framework for price setting

    Advances In Doctoral Research In Management (Volume 2) (World Scientific Publishing Co.), pp. 129-147

  2. The impact of experiential consumption cognitions and emotions on behavioral intentions

    Journal of Services Marketing, Vol. 22, Núm. 4, pp. 303-315