Publications en collaboration avec des chercheurs de University of Sassari (12)

2022

  1. Active and Reactive Value Dimensions: A Dynamic-Based Perspective in the Hotel Sector

    Journal of Hospitality and Tourism Research, Vol. 46, Núm. 7, pp. 1436-1473

2019

  1. Collaborative Policy Making and Stakeholder Engagement: A Resident–Based Perspective

    Tourism, Hospitality and Event Management (Springer Nature), pp. 193-207

2018

  1. A relativistic value-based approach to interpreting e-rating and e-complaining behaviour in the hospitality sector

    European Journal of Tourism Research, Vol. 18, pp. 13-32

  2. Factors and information sources influencing students' consumer behaviour: A case study at an Italian public university

    International Journal of Management in Education, Vol. 12, Núm. 4, pp. 351-374

  3. Value-satisfaction-loyalty chain in tourism A case study from the hotel sector

    ROUTLEDGE HANDBOOK OF DESTINATION MARKETING (ROUTLEDGE), pp. 163-176

  4. Value-satisfaction-loyalty chain in tourism: A case study from the hotel sector

    The Routledge Handbook of Destination Marketing (Taylor and Francis), pp. 163-175

2017

  1. A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement

    Journal of Service Management, Vol. 28, Núm. 4, pp. 724-762

  2. UNDERSTANDING SERVICE RECOVERY MANAGEMENT THROUGH IN CLASS EXERCISE WITH USER GENERATED CONTENTS

    10TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (ICERI2017)

2016

  1. INVESTIGATING MOTIVATIONS AND INFORMATION SOURCES DRIVING UNIVERSITY CHOICE: INSIGHTS FROM ITALY

    ICERI2016: 9TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION

  2. Perceptions of Healthcare Service End Users: A Cross-cultural Comparison between Spain and Italy

    Journal of Health Management, Vol. 18, Núm. 2, pp. 337-349

2015

  1. Value dimensions in consumers' experience: Combining the intra- and inter-variable approaches in the hospitality sector

    International Journal of Hospitality Management, Vol. 47, pp. 140-150

2014

  1. Emotions and visitors’ satisfaction at a museum

    International Journal of Culture, Tourism, and Hospitality Research, Vol. 8, Núm. 4, pp. 420-431