UNDERSTANDING SERVICE RECOVERY MANAGEMENT THROUGH IN CLASS EXERCISE WITH USER GENERATED CONTENTS
- Gallarza, Martina G.
- Del Chiappa, Giacomo
- Lewis, Mathieu
- Chova, LG (coord.)
- Martinez, AL (coord.)
- Torres, IC (coord.)
ISSN: 2340-1095
ISBN: 978-84-697-6957-7
Ano de publicación: 2017
Páxinas: 3854-3861
Congreso: 10th Annual International Conference of Education, Research and Innovation (ICERI)
Tipo: Achega congreso