UNDERSTANDING SERVICE RECOVERY MANAGEMENT THROUGH IN CLASS EXERCISE WITH USER GENERATED CONTENTS

  1. Gallarza, Martina G.
  2. Del Chiappa, Giacomo
  3. Lewis, Mathieu
Liburu bilduma:
10TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (ICERI2017)
  1. Chova, LG (coord.)
  2. Martinez, AL (coord.)
  3. Torres, IC (coord.)

ISSN: 2340-1095

ISBN: 978-84-697-6957-7

Argitalpen urtea: 2017

Orrialdeak: 3854-3861

Biltzarra: 10th Annual International Conference of Education, Research and Innovation (ICERI)

Mota: Biltzar ekarpena

GOOGLE SCHOLAR
Datuen iturria: WoS