UNDERSTANDING SERVICE RECOVERY MANAGEMENT THROUGH IN CLASS EXERCISE WITH USER GENERATED CONTENTS

  1. Gallarza, Martina G.
  2. Del Chiappa, Giacomo
  3. Lewis, Mathieu
Book Series:
10TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (ICERI2017)
  1. Chova, LG (coord.)
  2. Martinez, AL (coord.)
  3. Torres, IC (coord.)

ISSN: 2340-1095

ISBN: 978-84-697-6957-7

Year of publication: 2017

Pages: 3854-3861

Congress: 10th Annual International Conference of Education, Research and Innovation (ICERI)

Type: Conference paper

GOOGLE SCHOLAR
Data source: WoS