B2B value co-creation influence on engagement: Twitter analysis at international trade show organizer

  1. Skania Geldres-Weiss 1
  2. Ines Kuster-Boluda 2
  3. Natalia Vila-Lopez 2
  1. 1 Universidad de La Serena, Chile
  2. 2 Universitat de València
    info

    Universitat de València

    Valencia, España

    ROR https://ror.org/043nxc105

Revista:
European journal of management and business economics

ISSN: 2444-8494,  2444-8451

Año de publicación: 2023

Volumen: 32

Número: 3

Páginas: 257-275

Tipo: Artículo

DOI: 10.1108/EJMBE-04-2022-0121 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: European journal of management and business economics

Resumen

Purpose – This paper studies, based on the theory of service-dominant logic, the effect of value co-creation practices (linking and materializing) on engagement dimensions (popularity, commitment and virality). The main objective is to analyze the influence of value co-creation practices on engagement at international trade shows organizer association on Twitter. Design/methodology/approach – This paper studies the usage of Twitter by the Specialty Food Association, which organizes one of the top five foods and beverage international trade show in the United States. To achieve the research objective, the authors have analyzed 1,608 posts on Twitter from the Twitter account @Specialty_Food. A content analysis was performed using Krippendorff’s (2004) recommendations, and the data were analyzed using regression analysis with optimal scaling and Kruskal–Wallis Test. Findings – According to the results, some materializing practices influence popularity, commitment, virality and global engagement on Twitter. While the usage of some linking practices influences respectively commitment and popularity. Originality – These results provide valuable information for business-to-business (B2B) contexts and answer a research gap reported in previous literature, which affirms that more research is needed about the relationship between service systems and engagement. From a general view, to generate more engagement on social media in B2B contexts, it is recommended to prioritize posts that incorporate live and online events based on collaborative and dynamic human interactions, following by business ideas and business cases.

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Fuente de los datos: Dialnet