Interaction between functional and relational service quality: hierarchy vs. compensation

  1. Martínez-Tur, V.
  2. Estreder, Y.
  3. Tomás, I.
  4. Ramos, J.
  5. Luque, O.
Journal:
Service Industries Journal

ISSN: 1743-9507,  0264-2069

Year of publication: 2023

Volume: 43

Issue: 1-2

Pages: 85-103

Type: Article

DOI: 10.1080/02642069.2018.1492562 GOOGLE SCHOLAR
Data source: Scopus