Linking functional and relational service quality to customer satisfaction and loyalty: Differences between men and women

  1. Sánchez-Hernández, R.M.
  2. Martínez-Tur, V.
  3. Peiró, J.M.
  4. Moliner, C.
Aldizkaria:
Psychological Reports

ISSN: 0033-2941,  1558-691X

Argitalpen urtea: 2010

Alea: 106

Zenbakia: 2

Orrialdeak: 598-610

Mota: Artikulua

DOI: 10.2466/PR0.106.2.598-610 GOOGLE SCHOLAR
Datuen iturria: Scopus