Linking functional and relational service quality to customer satisfaction and loyalty: Differences between men and women

  1. Sánchez-Hernández, R.M.
  2. Martínez-Tur, V.
  3. Peiró, J.M.
  4. Moliner, C.
Revista:
Psychological Reports

ISSN: 0033-2941,  1558-691X

Any de publicació: 2010

Volum: 106

Número: 2

Pàgines: 598-610

Tipus: Article

DOI: 10.2466/PR0.106.2.598-610 GOOGLE SCHOLAR
Font de les dades: Scopus