Linking functional and relational service quality to customer satisfaction and loyalty: Differences between men and women
- Sánchez-Hernández, R.M.
- Martínez-Tur, V.
- Peiró, J.M.
- Moliner, C.
ISSN: 0033-2941, 1558-691X
Year of publication: 2010
Volume: 106
Issue: 2
Pages: 598-610
Type: Article