Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention
- Molan, I.
- Martínez-Tur, V.
- Peñarroja, V.
- Moliner, C.
- Gracia, E.
ISSN: 1464-0643, 1359-432X
Année de publication: 2018
Volumen: 27
Número: 2
Pages: 235-246
Type: Article