Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention
- Molan, I.
- Martínez-Tur, V.
- Peñarroja, V.
- Moliner, C.
- Gracia, E.
ISSN: 1464-0643, 1359-432X
Argitalpen urtea: 2018
Alea: 27
Zenbakia: 2
Orrialdeak: 235-246
Mota: Artikulua