Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention

  1. Molan, I.
  2. Martínez-Tur, V.
  3. Peñarroja, V.
  4. Moliner, C.
  5. Gracia, E.
Journal:
European Journal of Work and Organizational Psychology

ISSN: 1464-0643,  1359-432X

Year of publication: 2018

Volume: 27

Issue: 2

Pages: 235-246

Type: Article

DOI: 10.1080/1359432X.2017.1420645 GOOGLE SCHOLAR
Data source: Scopus