Publicaciones en las que colabora con Francisco Javier Arteaga Moreno (36)

2023

  1. Bridging service dominant logic and the concept of customer value through higher order indexes: Insights from hospitality experiences

    European Journal of Tourism Research, Vol. 35

2022

  1. Active and Reactive Value Dimensions: A Dynamic-Based Perspective in the Hotel Sector

    Journal of Hospitality and Tourism Research, Vol. 46, Núm. 7, pp. 1436-1473

2020

  1. Adding dynamicity to consumer value dimensions: An exploratory approach to intrinsic values and value outcomes in the hotel industry

    International Journal of Contemporary Hospitality Management, Vol. 32, Núm. 2, pp. 853-870

  2. Conceptualización y medición del valor percibido: consensos y controversias

    Management Letters / Cuadernos de Gestión, Vol. 20, Núm. 1, pp. 65-88

2019

  1. Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain

    Tourism Management Perspectives, Vol. 31, pp. 254-268

  2. What Erasmus students do expect from their abroad experience? A multidimensional scale tested for the case of Spain

    International Journal of Educational Management, Vol. 33, Núm. 2, pp. 218-233

2018

  1. Development and validation of a formative scale of technological advancement in hotels from the guest perspective

    Journal of Hospitality and Tourism Technology, Vol. 9, Núm. 3, pp. 280-294

  2. Value-satisfaction-loyalty chain in tourism A case study from the hotel sector

    ROUTLEDGE HANDBOOK OF DESTINATION MARKETING (ROUTLEDGE), pp. 163-176

  3. Value-satisfaction-loyalty chain in tourism: A case study from the hotel sector

    The Routledge Handbook of Destination Marketing (Taylor and Francis), pp. 163-175

  4. Volunteering in religious events: A consumer behavior perspective through two case studies of catholic mega-events

    Handbook of Research on Socio-Economic Impacts of Religious Tourism and Pilgrimage (IGI Global), pp. 310-337

2017

  1. A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement

    Journal of Service Management, Vol. 28, Núm. 4, pp. 724-762

  2. Exploring competing models on sacrifices, quality, value, satisfaction and loyalty with PLS and partial correlations

    European Journal of Tourism Research, Vol. 17, pp. 116-135

2016

  1. Intrinsic value dimensions and the value-satisfaction-loyalty chain: a causal model for services

    Journal of Services Marketing, Vol. 30, Núm. 2, pp. 165-185

  2. Participar como voluntario en eventos especiales: comparación entre el valor esperado y percibido

    Innovar: revista de ciencias administrativas y sociales, Vol. 26, Núm. 59, pp. 47-60

2015

  1. Driving organisational ambidexterity through process management. The key role of cultural change

    Quality control and applied statistics, Vol. 60, Núm. 5, pp. 465-466

  2. Managers’ Perceptions of Delivered Value in the Hospitality Industry

    Journal of Hospitality Marketing and Management, Vol. 24, Núm. 8, pp. 857-893

  3. THE CONSUMER VALUE TRADE-OFF AND THE INTERNATIONAL EXPERIENCE: BENEFITS AND COSTS OF BEING AN ERASMUS STUDENT

    INTED2015: 9TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE

  4. VALUE DIMENSIONS, SATISFACTION AND LOYALTY FOR ERASMUS STUDENTS: A CAUSAL MODEL

    ICERI2015: 8TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION

  5. Value dimensions in consumers' experience: Combining the intra- and inter-variable approaches in the hospitality sector

    International Journal of Hospitality Management, Vol. 47, pp. 140-150

2014

  1. Driving organisational ambidexterity through process management. The key role of cultural change

    Total Quality Management and Business Excellence, Vol. 25, Núm. 9-10, pp. 1026-1038