ESTHER
GRACIA GRAU
TITULAR DE UNIVERSIDAD
Universitat Autònoma de Barcelona
Barcelona, EspañaPublicaciones en colaboración con investigadores/as de Universitat Autònoma de Barcelona (2)
2018
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Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention
European Journal of Work and Organizational Psychology, Vol. 27, Núm. 2, pp. 235-246
2015
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From service quality in organisations to self-determination at home
Journal of Intellectual Disability Research, Vol. 59, Núm. 10, pp. 882-890