Publications in collaboration with researchers from Universidad Católica de Valencia San Vicente Mártir (39)

2023

  1. Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders

    WMU Journal of Maritime Affairs, Vol. 22, Núm. 4, pp. 479-507

2020

  1. Adding dynamicity to consumer value dimensions: An exploratory approach to intrinsic values and value outcomes in the hotel industry

    International Journal of Contemporary Hospitality Management, Vol. 32, Núm. 2, pp. 853-870

  2. Conceptualización y medición del valor percibido: consensos y controversias

    Management Letters / Cuadernos de Gestión, Vol. 20, Núm. 1, pp. 65-88

  3. The Inter-Variable Perspective on Consumer Value Research A Personal Documented View

    VALUE IN MARKETING: RETROSPECTIVE AND PERSPECTIVE STANCE (ROUTLEDGE), pp. 90-125

  4. The Intra-Variable Perspective on Value Research A Personal Documented View

    VALUE IN MARKETING: RETROSPECTIVE AND PERSPECTIVE STANCE (ROUTLEDGE), pp. 42-89

  5. ¿Cómo varían los efectos de la innovación en el comercio minorista? Un análisis por categoría de producto

    Management Letters / Cuadernos de Gestión, Vol. 20, Núm. 2, pp. 97-122

2019

  1. Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain

    Tourism Management Perspectives, Vol. 31, pp. 254-268

  2. Strengthening relational ties and building loyalty through relational innovation and technology: Evidence from Spanish hotel guests

    Big Data and Innovation in Tourism, Travel, and Hospitality: Managerial Approaches, Techniques, and Applications (Springer Singapore), pp. 183-211

  3. The management of mega-events from the perspective of different stakeholders: An exploratory analysis on volunteers

    REVISTA PERSPECTIVA EMPRESARIAL, Vol. 6, Núm. 1, pp. 41-60

  4. What Erasmus students do expect from their abroad experience? A multidimensional scale tested for the case of Spain

    International Journal of Educational Management, Vol. 33, Núm. 2, pp. 218-233

2018

  1. Development and validation of a formative scale of technological advancement in hotels from the guest perspective

    Journal of Hospitality and Tourism Technology, Vol. 9, Núm. 3, pp. 280-294

  2. Value-satisfaction-loyalty chain in tourism A case study from the hotel sector

    ROUTLEDGE HANDBOOK OF DESTINATION MARKETING (ROUTLEDGE), pp. 163-176

  3. Value-satisfaction-loyalty chain in tourism: A case study from the hotel sector

    The Routledge Handbook of Destination Marketing (Taylor and Francis), pp. 163-175

  4. Volunteering in religious events: A consumer behavior perspective through two case studies of catholic mega-events

    Handbook of Research on Socio-Economic Impacts of Religious Tourism and Pilgrimage (IGI Global), pp. 310-337

2017

  1. A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement

    Journal of Service Management, Vol. 28, Núm. 4, pp. 724-762

  2. Effects of Retail Innovation and Image on “Value-Satisfaction-Loyalty” Chain

    Developments in Marketing Science: Proceedings of the Academy of Marketing Science (Springer Nature), pp. 285-299

  3. Exploring competing models on sacrifices, quality, value, satisfaction and loyalty with PLS and partial correlations

    European Journal of Tourism Research, Vol. 17, pp. 116-135

  4. Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing

    Journal of Services Marketing, Vol. 31, Núm. 2, pp. 131-141

  5. Role of Marketing and Technological Innovation on Satisfaction and Word of Mouth in Retailing

    Developments in Marketing Science: Proceedings of the Academy of Marketing Science (Springer Nature), pp. 425-439

  6. Role of marketing and technological innovation on store equity, satisfaction and word-of-mouth in retailing

    Journal of Product and Brand Management, Vol. 26, Núm. 6, pp. 650-666