Francisco Javier
Arteaga Moreno
Publications dans lesquelles il/elle collabore avec Francisco Javier Arteaga Moreno (34)
2023
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Bridging service dominant logic and the concept of customer value through higher order indexes: Insights from hospitality experiences
European Journal of Tourism Research, Vol. 35
2022
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Active and Reactive Value Dimensions: A Dynamic-Based Perspective in the Hotel Sector
Journal of Hospitality and Tourism Research, Vol. 46, Núm. 7, pp. 1436-1473
2020
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Adding dynamicity to consumer value dimensions: An exploratory approach to intrinsic values and value outcomes in the hotel industry
International Journal of Contemporary Hospitality Management, Vol. 32, Núm. 2, pp. 853-870
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Conceptualización y medición del valor percibido: consensos y controversias
Management Letters / Cuadernos de Gestión, Vol. 20, Núm. 1, pp. 65-88
2019
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Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain
Tourism Management Perspectives, Vol. 31, pp. 254-268
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What Erasmus students do expect from their abroad experience? A multidimensional scale tested for the case of Spain
International Journal of Educational Management, Vol. 33, Núm. 2, pp. 218-233
2018
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Development and validation of a formative scale of technological advancement in hotels from the guest perspective
Journal of Hospitality and Tourism Technology, Vol. 9, Núm. 3, pp. 280-294
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Value-satisfaction-loyalty chain in tourism A case study from the hotel sector
ROUTLEDGE HANDBOOK OF DESTINATION MARKETING (ROUTLEDGE), pp. 163-176
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Value-satisfaction-loyalty chain in tourism: A case study from the hotel sector
The Routledge Handbook of Destination Marketing (Taylor and Francis), pp. 163-175
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Volunteering in religious events: A consumer behavior perspective through two case studies of catholic mega-events
Handbook of Research on Socio-Economic Impacts of Religious Tourism and Pilgrimage (IGI Global), pp. 310-337
2017
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A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement
Journal of Service Management, Vol. 28, Núm. 4, pp. 724-762
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Exploring competing models on sacrifices, quality, value, satisfaction and loyalty with PLS and partial correlations
European Journal of Tourism Research, Vol. 17, pp. 116-135
2016
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Intrinsic value dimensions and the value-satisfaction-loyalty chain: a causal model for services
Journal of Services Marketing, Vol. 30, Núm. 2, pp. 165-185
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Participar como voluntario en eventos especiales: comparación entre el valor esperado y percibido
Innovar: revista de ciencias administrativas y sociales, Vol. 26, Núm. 59, pp. 47-60
2015
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Managers’ Perceptions of Delivered Value in the Hospitality Industry
Journal of Hospitality Marketing and Management, Vol. 24, Núm. 8, pp. 857-893
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THE CONSUMER VALUE TRADE-OFF AND THE INTERNATIONAL EXPERIENCE: BENEFITS AND COSTS OF BEING AN ERASMUS STUDENT
INTED2015: 9TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE
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VALUE DIMENSIONS, SATISFACTION AND LOYALTY FOR ERASMUS STUDENTS: A CAUSAL MODEL
ICERI2015: 8TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION
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Value dimensions in consumers' experience: Combining the intra- and inter-variable approaches in the hospitality sector
International Journal of Hospitality Management, Vol. 47, pp. 140-150
2014
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Measuring Socio-Demographic Differences in Volunteers with a Value-Based Index: Illustration in a Mega Event
Voluntas, Vol. 25, Núm. 6, pp. 1345-1367
2013
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A multiblock PLS-based algorithm applied to a causal model in marketing
Applied Stochastic Models in Business and Industry, Vol. 29, Núm. 3, pp. 241-253