Sistema de resolución extrajudicial de controversias en el mercado único de servicios digitales
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Universitat de València
info
ISSN: 2660-7808
Year of publication: 2022
Issue: 13
Type: Article
More publications in: La Ley. Mediación y arbitraje
Abstract
Regulation (EU) 2022/2065 of the European Parliament incorporates an out‐of‐court dispute settlement. Providers of online platforms should be required to provide for internal complaint‐handling systems, which meet certain conditions that aim to ensure that the systems are easily accessible and lead to swift, non‐discriminatory, non‐ arbitrary and fair outcomes, and are subject to human review where automated means are used.