Linking emotional dissonance and service climate to well-being at worka cross- level analysis
- Hugo Carrasco
- Vicente Martínez-Tur
- Carolina Moliner
- Jose María Peiró
- Carmen Ramis
ISSN: 1657-9267
Datum der Publikation: 2014
Ausgabe: 13
Nummer: 3
Seiten: 947-960
Art: Artikel
Andere Publikationen in: Universitas psychologica
Zusammenfassung
In this study, emotional dissonance and service climate are related to well-being at work through two independent corridors. To consider emotional dissonance and service climate, we designed a cross-level model where multilevel predictors (individual emotional dissonance and work-unit service climate) were related to individual levels of burnout and engagement. Using a sample of 512 employees working in 152 work-units, we confirmed the existence of a model where service climate is significantly related to burnout and engagement, beyond the role of emotional dissonance. The research concludes with a discussion of these results and future implications.