Linking emotional dissonance and service climate to well-being at worka cross- level analysis
- Hugo Carrasco
- Vicente Martínez-Tur
- Carolina Moliner
- Jose María Peiró
- Carmen Ramis
ISSN: 1657-9267
Any de publicació: 2014
Volum: 13
Número: 3
Pàgines: 947-960
Tipus: Article
Altres publicacions en: Universitas psychologica
Resum
In this study, emotional dissonance and service climate are related to well-being at work through two independent corridors. To consider emotional dissonance and service climate, we designed a cross-level model where multilevel predictors (individual emotional dissonance and work-unit service climate) were related to individual levels of burnout and engagement. Using a sample of 512 employees working in 152 work-units, we confirmed the existence of a model where service climate is significantly related to burnout and engagement, beyond the role of emotional dissonance. The research concludes with a discussion of these results and future implications.