COMER.INVE.MER
Departament
Florida State University
Tallahassee, Estados UnidosPublicaciones en colaboración con investigadores/as de Florida State University (1)
2013
-
The impact of cyberostracism on online complaint handling: Is "automatic reply" any better than "no reply"?
International Journal of Retail and Distribution Management, Vol. 41, Núm. 1, pp. 45-60