Publikationen in Zusammenarbeit mit Forschern von Universidad Católica de Valencia San Vicente Mártir (24)

2023

  1. Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders

    WMU Journal of Maritime Affairs, Vol. 22, Núm. 4, pp. 479-507

2020

  1. Conceptualización y medición del valor percibido: consensos y controversias

    Management Letters / Cuadernos de Gestión, Vol. 20, Núm. 1, pp. 65-88

  2. ¿Cómo varían los efectos de la innovación en el comercio minorista? Un análisis por categoría de producto

    Management Letters / Cuadernos de Gestión, Vol. 20, Núm. 2, pp. 97-122

2019

  1. Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain

    Tourism Management Perspectives, Vol. 31, pp. 254-268

  2. Strengthening relational ties and building loyalty through relational innovation and technology: Evidence from Spanish hotel guests

    Big Data and Innovation in Tourism, Travel, and Hospitality: Managerial Approaches, Techniques, and Applications (Springer Singapore), pp. 183-211

2018

  1. Development and validation of a formative scale of technological advancement in hotels from the guest perspective

    Journal of Hospitality and Tourism Technology, Vol. 9, Núm. 3, pp. 280-294

2017

  1. A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement

    Journal of Service Management, Vol. 28, Núm. 4, pp. 724-762

  2. Effects of Retail Innovation and Image on “Value-Satisfaction-Loyalty” Chain

    Developments in Marketing Science: Proceedings of the Academy of Marketing Science (Springer Nature), pp. 285-299

  3. Exploring competing models on sacrifices, quality, value, satisfaction and loyalty with PLS and partial correlations

    European Journal of Tourism Research, Vol. 17, pp. 116-135

  4. Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing

    Journal of Services Marketing, Vol. 31, Núm. 2, pp. 131-141

  5. Role of Marketing and Technological Innovation on Satisfaction and Word of Mouth in Retailing

    Developments in Marketing Science: Proceedings of the Academy of Marketing Science (Springer Nature), pp. 425-439

  6. Role of marketing and technological innovation on store equity, satisfaction and word-of-mouth in retailing

    Journal of Product and Brand Management, Vol. 26, Núm. 6, pp. 650-666

2016

  1. Intrinsic value dimensions and the value-satisfaction-loyalty chain: a causal model for services

    Journal of Services Marketing, Vol. 30, Núm. 2, pp. 165-185

2015

  1. Managers’ Perceptions of Delivered Value in the Hospitality Industry

    Journal of Hospitality Marketing and Management, Vol. 24, Núm. 8, pp. 857-893

  2. Value dimensions in consumers' experience: Combining the intra- and inter-variable approaches in the hospitality sector

    International Journal of Hospitality Management, Vol. 47, pp. 140-150

2013

  1. A multiblock PLS-based algorithm applied to a causal model in marketing

    Applied Stochastic Models in Business and Industry, Vol. 29, Núm. 3, pp. 241-253

  2. Technologies that compel consumers to patronize your store

    Communication Technologies: Societal Perspectives, Strategic Management and Impact on Business (Nova Science Publishers, Inc.), pp. 45-64

  3. The qualityvaluesatisfactionloyalty chain: relationships and impacts

    Tourism Review, Vol. 68, Núm. 1, pp. 3-20

  4. The value of volunteering in special events: A longitudinal study

    Annals of Tourism Research, Vol. 40, Núm. 1, pp. 105-131

2011

  1. Value, supplier dependence and long-term orientation outcomes for B2B commerce in the travel industry

    Industrial Management and Data Systems, Vol. 111, Núm. 5, pp. 791-808