Publicacións en colaboración con investigadores/as de Universidad Politécnica de Valencia (2)

2006

  1. Antecedents to complaint behaviour in the context of restaurant goers

    International Review of Retail, Distribution and Consumer Research, Vol. 16, Núm. 5, pp. 493-517

2005

  1. Relationships among customer orientation, service orientation and job satisfaction in financial services

    International Journal of Service Industry Management, Vol. 16, Núm. 5, pp. 497-525