Publicacións en colaboración con investigadores/as de Universidad Pablo de Olavide (7)

2024

  1. Sustainability-oriented service innovation and customer satisfaction in hospitality: Assessing the impact of value co-creation, ecological knowledge and gender

    Journal of Vacation Marketing

2013

  1. Cross-cultural approach to evaluation of university services

    Handbook of Research on Transnational Higher Education (IGI Global), pp. 151-174

2010

  1. Causes for complaining behaviour intentions: The moderator effect of previous customer experience of the restaurant

    Journal of Services Marketing, Vol. 24, Núm. 7, pp. 532-545

  2. Measuring the antecedents of e-loyalty and the effect of switching costs on website

    Service Industries Journal, Vol. 30, Núm. 11, pp. 1837-1852

2009

  1. Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter

    Journal of Hospitality and Leisure Marketing, Vol. 18, Núm. 7, pp. 653-675

2008

  1. Logistics service quality: A new way to loyalty

    Industrial Management and Data Systems, Vol. 108, Núm. 5, pp. 650-668

2006

  1. Antecedents to complaint behaviour in the context of restaurant goers

    International Review of Retail, Distribution and Consumer Research, Vol. 16, Núm. 5, pp. 493-517