Publicacións en colaboración con investigadores/as de Universidad Pablo de Olavide (7)

2013

  1. Cross-cultural approach to evaluation of university services

    Handbook of Research on Transnational Higher Education (IGI Global), pp. 151-174

2009

  1. Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter

    Journal of Hospitality and Leisure Marketing, Vol. 18, Núm. 7, pp. 653-675

2008

  1. Logistics service quality: A new way to loyalty

    Industrial Management and Data Systems, Vol. 108, Núm. 5, pp. 650-668

2006

  1. Antecedents to complaint behaviour in the context of restaurant goers

    International Review of Retail, Distribution and Consumer Research, Vol. 16, Núm. 5, pp. 493-517