Publications en collaboration avec des chercheurs de University of Johannesburg (3)

2017

  1. A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement

    Journal of Service Management, Vol. 28, Núm. 4, pp. 724-762

2016

  1. Intrinsic value dimensions and the value-satisfaction-loyalty chain: a causal model for services

    Journal of Services Marketing, Vol. 30, Núm. 2, pp. 165-185

2015

  1. Value dimensions in consumers' experience: Combining the intra- and inter-variable approaches in the hospitality sector

    International Journal of Hospitality Management, Vol. 47, pp. 140-150