Digitalización financiera y COVID-19evidencia empírica

  1. Santiago CARBÓ VALVERDE 1
  2. Pedro J. CUADROS-SOLAS 2
  3. Francisco RODRÍGUEZ FERNÁNDEZ 1
  1. 1 Universidad de Granada
    info

    Universidad de Granada

    Granada, España

    ROR https://ror.org/04njjy449

  2. 2 CUNEF Universidad
Journal:
Papeles de economía española

ISSN: 0210-9107

Year of publication: 2021

Issue Title: Las finanzas tras la pandemia

Issue: 170

Pages: 143-156

Type: Article

DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Papeles de economía española

Abstract

The COVID-19 pandemic has substantially accelerated the financial digitization process. This article analyzes the perspective of consumers, that of the banking industry and the changes related to the market structure. An unequal impact of COVID-19 is shown in the financial digitization of Spaniards based on their sociodemographic conditions. On the other hand, it is observed that banks have expanded their digital customer base during the pandemic. In turn, there is a growing emergence of non-bank competitors, although focused on specific business segments

Bibliographic References

  • Aldás-Manzano, J., Lassala-Navarré, C., Ruiz-Mafé, C. y Sanz-Blas, S. (2009). Key drivers of internet banking services use. Online Information Review, 33(4), pp. 672-695.
  • Alonso, A. y Carbó, J. M. (2021). Understanding the performance of machine learning models to predict credit default: a novel approach for supervisory evaluation. Working Paper / Documentos de Trabajo, n.º 2105. Banco de España.
  • Baquía Inteligencia (2002). Deficiencias en la atención al cliente en la banca on line, https://www.baquia.com/ emprendedores/deficiencias-enla-atencion-al-cliente-en labancaonline
  • Ba nc o d e Es p a ñ a (2020). Informe anual 2020. https://www.bde. es/f/webbde/SES/Secciones/ Publicaciones/PublicacionesAnuales/ InformesAnuales/20/Fich/ InfAnual_2020.pdf
  • Branzoli, N., Rainone, E. y Supino, I. (2021). The Role of Banks’ Technology Adoption in Credit Markets during the Pandemic (April 29, 2021). Available at SSRN: https://ssrn.com/ abstract=3878254 or http://dx.doi. org/10.2139/ssrn.3878254
  • Carbó-Valverde, S., Cuadros -Solas , P. J. y R o d r í g u e z -F e r n á n d e z , F. (2021). Financial Innovation Entrepreneurship, institutional and financial strategies for FinTech profitability. Working Paper.
  • Carbó-Valverde, S., Cuadros-Solas, P. J. y Rodríguez-Fernandez, F. (2020). The Effect of Banks’ IT Investments on the Digitalization of their Customers. Global Policy, 11, pp. 9-17.
  • Carbó-Valverde, S., Cuadros-Solas, P. y Rodríguez-Fernández, F. (2020). A machine learning approach to the digitalization of bank customers: Evidence from random and causal forests. PLoS ONE, 15.
  • Carbó-Valverde, S., Lacomba-Arias, J. A., Lagos-García, F. M., RodríguezFernández, F. y Verdejo-Román, J. (2020). Brain substrates explain differences in the adoption and degree of financial digitalization. Scientific Reports, 10(1), pp. 1-13.
  • Cas o l a r o , L. y G o b b i, G. (2007). Information Technology and Productivity Changes in the Banking Industry. Economics Notes, 36(1), pp. 43-76.
  • Cuadros-Solas, P. J. (2019). Hacia una nueva tecnología bancaria. Aplicaciones e impacto en la banca comercial. Papeles de Economía Española, 162, pp. 126-140.
  • Fu, J. y Mishra, M. (2020). The Global Impact of COVID-19 on Fintech Adoption. Working Paper, Swiss Fina (Research Paper Series, n.o 20-38).
  • He, Z. (2015). Rivalry, Market Structure and Innovation : The Case of Mobile Banking. Review of Industrial Organization, 47(2), pp. 219-242.
  • Hernández-Murillo, R., Llobet, G. y Fuentes, R. (2010). Strategic online banking adoption. Journal of Banking and Finance, 34(7), pp. 1650- 1663. https://doi.org/10.1016/j. jbankfin.2010.03.011
  • Hoehle, H., Scornavacca, E. y Huff, S. (2012). Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis. Decision Support Systems, 54(1), pp.122-132.
  • Huang, J., Makoju, E., Newell, S. y Galliers, R. D. (2003). Opportunities to learn from «failure» with electronic commerce: A case study of electronic banking. Journal of Information Technology, 18(1), pp. 17-26.
  • Kesharwani, A. (2019). Do (how) digital natives adopt a new technology differently than digital immigrants? A longitudinal study. Information and Management, August 2016, 103170.
  • Kozak, S. (2005). The role of information technology in the profit and cost efficiency improvements of the banking sector. Journal of Academy of Business and Economics, February.
  • Laukkanen, T. (2016). Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking. Journal of Business Research, 69(7), pp. 2432-2439.
  • Maria Correia Loureiro, S., Rüdiger Kaufmann, H. y Rabino, S. (2014). Intentions to use and recommend to others. Online Information Review, 38(2), pp. 186-208.
  • Mishra, P., Prabhala, N. y Rajan, R. G. (2021). The Relationship Dilemma: Why Do Banks Differ in the Pace at Which They Adopt New Technology. University of Chicago, Becker Friedman Institute for Economics Working Paper, n.º 2019-54.
  • Pierri, N. y Timmer, Y. (2020). Tech in Fin before FinTech: Blessing or Curse for Financial Stability? International Monetary Fund. IMF Working Papers, n.º 20/14.
  • Tam, C. y Oliveira, T. (2019). Does culture influence m-banking use and individual performance? Information and Management, 56(3), pp. 356- 363.
  • Tut, D. (2021). FinTech and the COVID19 Pandemic: Evidence from Electronic Payment Systems. Munich Personal RePEc Archive. MPRA Paper, Item ID: 107074.
  • Veríssimo, J. M. C. (2016). Enablers and restrictors of mobile banking app use: A fuzzy set qualitative comparative analysis (fsQCA). Journal of Business Research, 69(11), pp. 5456-5460.
  • Yoon, H. S. y Barker Steege, L. M. (2013). Development of a quantitative model of the impact of customers’ personality and perceptions on Internet banking use. Computers in Human Behavior, 29(3), pp. 1133- 1141.
  • Yusuf Da u d a, S. y L e e , J. (2015). Technology adoption: A conjoint analysis of consumers’ preference on future online banking services. Information Systems, 53, pp. 1-15.
Data source: Dialnet